Thanks for your interest in Health Warrior products! You can find answers to common questions about our shop below, or visit our Store Locator to find a Health Warrior retailer near you!
I need help with
- Where can I find Health Warrior products?
Can you send me a free sample to try before I buy?
Unfortunately, we can’t send free samples for first time customers. But, we offer hassle-free returns as well as low cost sampler options on our online store.
What forms of payment do you accept online?
We accept all major credit cards, Apple Pay, Paypal, and Amazon Pay through our online store.
Can I cancel my one-time order once it has been placed?
Due to our quick turnaround time we are unable to cancel most orders once they are placed. Please call (804) 381 5305 immediately if you need to cancel your order.
Can I use multiple discount codes or reward points codes on my order?
No. Our eCommerce provider, Shopify, only allows one discount or reward code for each order at checkout. Offers may not be combined: one reward or discount code per order, no exceptions.
How much is shipping?
We ship all orders via USPS Mail with 4-5 business day delivery anywhere in the US.
Orders under $40: $5.99
Orders over $40: FREE
When will my order arrive?
All orders ship within one business day of being received. Depending on your distance from our warehouse in Richmond, VA, you can expect to receive your order in 4-5 business days.
How do I track my order?
You will receive an e-mail with your tracking number once you order has shipped, including a link to the tracking page.
If you have an account on our site, you may view your order status and shipping information at any time by logging in to your account.
Need help locating your package? Email us at email@example.com or call 804.381.5305
- Do you ship outside of the U.S.?
Can you ship to my business or PO box?
Are there any allergens in Chia Bars?
Yes. All flavors except for Chocolate Peanut Butter contain some or all of the following tree nuts: coconut, cashews, and almonds.
The Chocolate Peanut Butter Chia Bar and Peanut Butter Cacao Superfood Protein Bar super snacks contain peanuts.
Are Health Warrior products non-GMO?
Yes. Our products are certified non-GMO by the Non-GMO Project.
According to the Non-GMO Project, “GMOs ‘genetically modified organisms,’ are plants or animals created through the gene splicing techniques of biotechnology (also called genetic engineering).” No splicing or engineering of any kind has been performed on the ingredients in our products.
Are your products gluten-free? Soy free? Natural? Vegan? Kosher?
Health Warrior Chia Bars, Pumpkin Seed Protein Bars, Superfood Protein Powder, and Protein Mug Muffins are gluten, soy, and dairy free.
Our products are certified gluten-free by the Gluten-Free Certification Organization. And, they are Kosher certified by the Union of Orthodox Jewish Congregations of America.
Our Pumpkin Seed Bars contain honey and are not considered vegan. The Maple Sea Salt and Dark Chocolate Coconut Almond Pumpkin Seed Bars do not contain honey and are vegan!
Our Chia Bars, Superfood Protein Powder, and Protein Mug Muffins are all vegan!
How can these bars be gluten free if you use oats?
All of Health Warrior’s products are gluten free. The oats used in these bars are gluten free oats.
How can these bars be gluten free if they are produced on equipment that also processes wheat?
Almost all food processing facilities that make gluten free products also make products with gluten or wheat content. All our products are certified gluten free by the Gluten-Free Certification Organization (GFCO), which is part of the Gluten Intolerance Group. They adhere to the most rigorous standards for gluten in the industry, all products and ingredients must contain <10 ppm of gluten content. The FDA standard is <20 ppm.
Every lot of all our products is tested by an independent laboratory to assure they adhere to this standard. They are not released for sale until test results confirm compliance.
The facility where they are made is also audited by the GFCO for allergen cleaning practices and those practices are confirmed by environmental testing of the equipment. Before our products are produced an allergen clean is performed and validated on the production and packaging lines used.
How can you prevent against cross contamination for allergens (dairy, peanut, soy) if it is produced on the same equipment?
All the equipment and facility go through an allergen clean that is validated with testing to assure no opportunity for cross contamination.
I suffer from diverticulitis. Should I eat your bars?
Please note that chia seeds provide a good portion of your Daily Recommended Value of fiber. One Health Warrior Chia Bar contains 16% of your Daily Recommended Value of Fiber.One Superfood Protein Bar contains 20% of your Daily Recommended Value of Fiber. If you have dietary concerns, it is best to discuss with your doctor or primary care physician.
Is it possible to be allergic to chia?
It is very rare, but it is possible. Those most likely to have a negative reaction to chia seeds are those who are allergic to sesame or mustard seed or to other members of the Salvia family, like sage or mint.
What are the mixed tocopherols in your bars?
The tocopherols are a natural form of vitamin E added to our bars to help preserve their freshness.
Can you tell me how much phosphorus/potassium/other unlisted vitamin or ingredient is in your bars?
We do not have that information about our bars as that is not an FDA required vitamin.
What are natural flavors?
In short, natural flavors are those derived from a natural source as opposed to artificial flavor which is synthetically made in a laboratory.
The Code of Federal Regulations, issued by the FDA defines natural flavor or natural flavoring as, “the essential oil, oleoresin, essence or extractive, protein hydrolysate, distillate, or any product of roasting, heating or enzymolysis, which contains the flavoring constituents derived from a spice, fruit or fruit juice, vegetable or vegetable juice, edible yeast, herb, bark, bud, root, leaf or similar plant material, meat, seafood, poultry, eggs, dairy products, or fermentation products thereof, whose significant function in food is flavoring rather than nutritional.” (21CFR501.22)
Returns or Exchanges
I would like to return my Health Warrior purchase, what should I do?
We are happy to accept returns for any reason. Please reach out to firstname.lastname@example.org to begin the return process and we will be happy to either replace your purchase or issue you a full refund upon receipt of your returned product.
Returns or exchanges must be made within 30 days of delivery, and for boxes containing multiple products (a box of 15 bars, or a box of 6 mug muffins, for example) no more than 25% of the product may be missing.
Returned product must be received in like new condition. Customer is responsible for any damage or loss of shipments during return transit. Health Warrior does not cover return shipping on any products, some exceptions apply.
How do I return or exchange my Health Warrior product?
1. For a refund or exchange on your purchase, contact email@example.com to receive a reference number for your return. Please note that we do not cover any shipping costs associated with returns or exchanges.
2. Include your order number and name in the box along with the product you are returning.
3. Returns and exchanges should be mailed to:
ATTN: Returns Department
1806 Summit Ave, Suite 200
Richmond, VA. 23230
4. Once your package is received at our Richmond office, we will process your request and issue your refund within 3-5 business days. Refunds will be processed using the same payment method you used at checkout. For exchanges, items will be shipped within 3-5 business days.
I believe my shipment is either defective or damaged, what should I do?
We inspect and test all of our products to ensure they live up to the highest quality standards in the industry. However, should you believe an item to be defective or damaged upon arrival, please contact us at firstname.lastname@example.org to describe the issue. We will investigate the situation and either replace the product or issue you a full refund, whichever you prefer.
How long will my order take to arrive?
If ordered before 1pm EST, your order will ship that same day. Please allow for 5-5 business days for Standard Shipping and 2-3 business days for Priority.
How do I use my wholesale account?
Once your application is approved, you’ll receive an email to create your login to our website
You can then sign in to your account to see wholesale pricing
Once signed in, you can simply shop our store like normal.
You’ll see wholesale pricing as well as your discount from normal retail pricing!
How do I become a wholesaler?
Learn more here.
What are your wholesale office hours?
9:00am – 5:00pm EST
Who do I contact with questions about my wholesale account?
Please reach out to email@example.com or your local sales rep!